Banneton Single Loaf size

At Simple Sourdough, we strive to provide you with high-quality baking products. To ensure a smooth shopping experience, please note our returns policy:

1. Returns Accepted for Damaged Items Only:

We accept returns for damaged items only, as the items are food related we cannot accept change of mind returns. If your product arrives damaged, please contact our customer service team at simple.sourdough1@gmail.com within 2 of receiving your order.
2. Inspection Upon Receipt:

We strongly encourage customers to inspect their orders upon receipt. Any damage claims made after the specified time frame may not be eligible for return.
3. How to Initiate a Return for Damaged Items:

To initiate a return for a damaged item, please contact our customer service team with your order number, photos of the damaged product, and a brief description of the issue. We will guide you through the return process.
4. Return Shipping Costs:

Simple Sourdough will cover the return shipping costs for damaged items. Please follow the instructions provided by our customer service team to ensure a smooth return process.
5. Refund or Replacement:

Upon receiving and inspecting the returned item, we will issue a refund or send a replacement, depending on product availability and customer preference.
6. Change of Mind Returns Not Accepted:

We do not accept returns for reasons other than damaged items. Please make sure to carefully review your order before completing the purchase.
7. Exceptional Circumstances:

In exceptional cases, Simple Sourdough may consider other return requests at our discretion. Any such request must be made within 2 days of receiving the order.
We appreciate your understanding and cooperation with our returns policy. Our goal is to provide you with the best possible experience and delicious results with our baking products. If you have any questions, please contact our customer service team at simple.sourdough1@gmail.com.

Thank you for choosing Simple Sourdough! Happy baking!

 

 

Shipping Policy for Simple Sourdough Baking Products:

Thank you for choosing Simple Sourdough for your baking needs. Please review our shipping policy to ensure a smooth and delightful experience with our products.

1. Processing Time:

Orders are typically processed within 1-2 business days after payment confirmation.
Custom or personalized items may require additional processing time.
2. Shipping Methods:

We offer standard and expedited shipping options.
Delivery times and costs are calculated at checkout based on your location and chosen shipping method.
3. Shipping Destinations:

We currently ship to addresses within Australia.
For international orders, customers are responsible for any customs duties or taxes imposed by their respective countries.
4. Order Tracking:

Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow 24-48 hours for tracking details to become available.
5. Shipping Delays:

While we strive to deliver your products on time, unforeseen circumstances such as weather, carrier issues, or other external factors may cause delays. We appreciate your understanding in such situations.
6. Delivery Issues:

In the rare event of a lost or damaged shipment, please contact our customer service team at simple.sourdough1@gmail.com within 2 days of receiving your order.
7. Incorrect Address:

It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. In the event of an incorrect address, additional shipping charges may apply for reshipment.
8. Refused or Undeliverable Packages:

If a package is refused or deemed undeliverable by the carrier, the customer will be responsible for any additional shipping fees incurred.
9. Holidays and Weekends:

Please note that shipping carriers may have limited operations during holidays and weekends, which could affect delivery times.
10. Contact Information:

If you have any questions or concerns regarding your order, please contact our customer service team at simple.sourdough1@gmail.com.
By placing an order with Simple sourdough, you agree to the terms and conditions outlined in this shipping policy. We appreciate your business and are committed to providing you with the best possible service. Happy baking!